Job Description

Industry

Banking / Financial Services

Career Level

Entry Level

Minimum Education

Bachelor’s Degree

Minimum Experience

Fresh Candidates

Department: Retail Banking Group

MCB Bank Limited is looking for energetic, customer-focused, and career-driven individuals to join as Customer Services Officers. This is an excellent opportunity for young graduates to begin a rewarding banking career with one of Pakistan’s most trusted financial institutions.

Role Overview

As a Customer Services Officer, you will be the first point of contact for customers—handling queries, providing accurate information, resolving issues, and ensuring a seamless banking experience. Selected candidates will undergo comprehensive training and professional grooming under MCB’s structured CSO Batch Program.

Position Details

Title: Customer Services Officer
Positions: Multiple
Employment Type: Permanent
Location: All Cities
Shift: First Shift (Day)

Eligibility Criteria

Age: Up to 26 years (at the time of application)
Education: Minimum 14 years of education from an HEC-recognized institution
CGPA / Percentage: Minimum 2.5 CGPA (out of 4.0) or 62.5% and above
Final-year students: Candidates awaiting their final transcript may also apply
Experience: Fresh graduates encouraged; relevant experience is a plus
Application Deadline: November 30, 2025

Skills Required

Customer Service
Communication Skills
Interpersonal Skills
Retail Sales

Important Notes

MCB Bank Ltd. is an equal-opportunity employer and supports diversity and inclusion.
Applicants must provide complete contact details, including an active mobile number and email.
Only shortlisted candidates will be contacted for further stages.
Candidates should regularly monitor their email and phone for updates.