Job Description

To ensure timely delivery of system development requirements by coordinating with Commercial, IT, and Product Development teams. The role focuses on maintaining 100% PTA compliance for non-biometric activities, enhancing operational efficiency, and supporting business growth through effective system and process management.

Key Responsibilities

Execute system development requirements in coordination with Commercial and IT Product Development teams.
Analyze departmental system requirements in line with evolving business needs.
Coordinate with regional teams and Points of Contact (POCs) to improve operational efficiency and process optimization.
Ensure strong follow-up with Commercial, IT, and Product teams for implementation of PTA policies and high-priority initiatives.
Provide weekly and monthly visibility of system development projects and compliance-related activities.
Maintain close coordination with relevant departments to support business operations.
Manage compliance activities and provide end-to-end system and process support to nationwide franchises and Customer Service Centers (CSCs).
Share regular reports on system actions, channel-wise request trends, and promptly highlight risks, gaps, or process loopholes.
Identify and resolve PTA compliance gaps in coordination with internal stakeholders.
Provide systems and process support to CSCs and franchises, including documentation for operational efficiency, risk mitigation, and enhanced customer experience.
Conduct Training Needs Analysis (TNA) and organize regular training sessions for regional teams and franchise staff.

Eligibility Criteria

Education

Bachelor’s degree (minimum), preferably in Computer Science, Business Administration, or MIS.

Experience

Preferably up to 3 years of experience in Sales & Distribution or a related telecom domain.

Required Skills

Generic Skills

Strong proficiency in MS Excel and PowerPoint
Excellent follow-up and coordination abilities
Effective team management skills
Strong analytical and problem-solving abilities
Excellent interpersonal and communication skills
Self-motivated with the ability to work under pressure
Effective time and stress management

Job-Specific Skills

In-depth knowledge of CRM systems
Strong understanding of PTA SOPs and regulatory compliance
Sound understanding of retail channel operations
Passion for data analysis and information management
Ability to provide quick, accurate solutions for critical business issues
Capability to manage both minor and complex system changes efficiently