Job Description

Mobilink Microfinance Bank is hiring a General Banking Officer (GBO) to support branch-level operations and deliver exceptional customer service. The role involves managing account-related activities, handling customer queries, ensuring operational accuracy, and supporting daily banking functions in compliance with internal policies and regulatory standards.

Key Responsibilities

Customer Service & Branch Operations

Deliver efficient and high-quality customer service in line with defined service standards.
Manage account opening, maintenance, dormancy handling, closures, stop payments, and level migrations for Core Banking and JazzCash customers.
Handle customer complaints professionally within defined turnaround times (TAT).
Guide walk-in customers and promote relevant banking products and services.

Operational & Administrative Support

Perform all non-financial transactions accurately as per SOPs.
Maintain updated records, registers, and branch documentation.
Support branch administration in coordination with the Branch Manager / CSM.
Ensure verification and reconciliation of fixed assets and security stationery.

Cash & Teller Operations

Process cash deposits, withdrawals, and cheque transactions in compliance with SBP and internal policies.
Ensure daily cash balancing, vault management, and teller reconciliation.
Handle cash transfers between tellers and vaults following security protocols.
Identify and report counterfeit currency as per SBP guidelines.

Compliance & Reporting

Prepare daily, weekly, and monthly operational reports for Head Office.
Maintain suspense accounts, clearing instruments, and cheque book records.
Perform FT/TT entries and clearing transactions with accuracy.
Act as custodian of ATM cards, cheque books, keys, and security materials.

Additional Responsibilities

Assist in gold loan assessments and documentation.
Manage deceased customer cases and refunds.
Perform any other duties assigned by the Line Manager.

Eligibility Criteria

Education: Bachelor’s degree from a recognized institution (Business, Finance, or related discipline preferred).
Experience: Minimum 2 years of relevant banking experience.

Job Location

???? Bahawalnagar Branch (01 Position)

About Mobilink Microfinance Bank (MMBL)

Mobilink Microfinance Bank is one of Pakistan’s leading digital and microfinance institutions, serving over 48 million registered users and 20+ million monthly active customers nationwide. With a network of 114+ branches and 270,000+ branchless banking agents, MMBL delivers inclusive financial solutions including digital wallets, micro and SME financing, remittances, insurance, and payment services.

MMBL is committed to innovation, financial inclusion, and building a customer-centric, high-performance workplace.

Why Join Mobilink Microfinance Bank?

Join a forward-thinking organization that empowers individuals and communities through digital financial solutions. At MMBL, you’ll grow professionally while contributing to meaningful economic impact across Pakistan.

Job Summary

Job Type: Permanent
Positions Available: 01
Posted On: December 31, 2025
Last Date to Apply: January 07, 2026
Grade: OG-II
Department: Branch Operations