Job Description

Department: Human Resources

Position Purpose:
Act as a strategic and operational bridge between consultancy teams, client stakeholders, and central HR, ensuring effective people management, client alignment, and delivery of HR initiatives in offshore environments.

Key Responsibilities:

Serve as the primary HR contact for offshore teams across multiple clients.
Align HR strategies with business and client requirements.
Address employee relations issues impacting performance or client satisfaction.
Drive engagement initiatives to enhance morale, retention, and productivity.
Manage employee grievances and HR queries promptly.
Support workforce planning, hiring coordination, onboarding, and induction.
Assist in performance management, goal setting, feedback, and PIPs.
Identify development needs and support L&D, capability building, and succession planning.
Track and report HR metrics (attrition, attendance, performance trends, hiring progress).
Ensure consistent application of HR policies, procedures, and compliance standards.
Act as liaison for payroll, benefits, systems, and documentation.
Maintain accurate HR records and support audits, client reviews, and reporting.
Support change management and foster a positive, inclusive, high-performance culture.

Experience & Qualifications:

MBA / BBA in HR from an HEC-recognized university.
4–6 years of relevant experience in consulting, IT services, BPO, or offshore delivery environments.

Skills & Requirements:

Strong understanding of HR Business Partner model and offshore service environments.
Excellent verbal and written communication.
Stakeholder and client management expertise.
Analytical, problem-solving, and decision-making skills.
High level of confidentiality and professional judgment.
Excellent time management and ability to meet deadlines.
Comfortable in client-driven, fast-paced environments.
Availability to work from 12 p.m. to 09 p.m.