Job Description

Grade: L1 / L2

About the Role

The Specialist/Expert NOC Transport is responsible for monitoring and managing the transport network, covering Microwave, Optical, IP, Enterprise, and FTTH customers in a 24×7 operational environment. This role reports directly to the Manager NOC Transport & Network Analytics and is part of a dynamic team of 15 professionals.

Key Responsibilities

Hands-on experience with Huawei and Ericsson MW, Optical & IP nodes.
Escalate and follow up for early resolution of persistent analytical issues, including cross-domain analysis (RAN/TXN/IP/Core/Enterprise/FTTH) in line with SLAs.
Data reconciliation and enrichment for TXN (MW + Optical)/IP reports, both existing and newly developed, using Tableau for analytics.
Conduct proactive analysis, troubleshooting, and root cause investigation for recurring network outages.
Provide L1 network support to nationwide operational field teams.
Manage nationwide Transport Network change and rollout activities.
Identify network faults and ensure resolution through follow-ups with relevant teams.

Requirements

2–3 years of relevant experience in telecommunications or network operations.
BS in Electrical, Telecommunications, or Electronics Engineering.
Strong proficiency in Microsoft Office; IP certifications such as CCNA or HCNA are an advantage.
Excellent communication skills, professionalism, and the ability to promote the department and technology portfolio effectively.
A team player with a balanced, holistic approach to problem-solving and decision-making.

Why Join Jazz?

Jazz is one of Pakistan’s leading employers, driven by visionary leadership and a culture of continuous learning, professional growth, and innovation. Our employees live the philosophy of “better every day”, empowered by a collaborative environment and opportunities to make a tangible impact.

Joining Jazz means contributing to the transformation of digital lives for 70+ million customers while working in a culture that values entrepreneurship, innovation, collaboration, and customer obsession. This is an opportunity to play a critical role in shaping the future of Pakistan’s telecommunications landscape.