Job Description

Number of Positions: 1
Maximum Age: 55 years

Qualification Required

BBA
BS Supply Chain Management
MPA

Preferred: Master’s degree in relevant field

Experience Required

Minimum 5+ years in logistics, transport operations, telematics, cargo tracking, or control room management.
Exposure to ports, terminals, customs, or government-regulated operations is a strong advantage.

Key Skills & Competencies

Strong operational leadership and team management skills
Excellent coordination and communication, especially with government/regulatory authorities
Understanding of GPS tracking systems, IoT devices, and control room operations
Analytical, problem-solving, and decision-making capabilities
Ability to work under pressure in fast-paced, compliance-driven environments
Proficiency in MS Office, operational dashboards, and reporting tools
Flexibility to work extended hours, shifts, and weekends

Job Expectations

Lead and manage end-to-end cargo and vehicle tracking operations in compliance with FBR regulations, customs laws, and SOPs
Ensure uninterrupted operations through effective planning, execution, and supervision of control room and field teams
Oversee tracker and e-seal installation, removal, recovery, and reconciliation processes
Manage 24/7 control room operations, including shift rostering, monitoring standards, alert escalation, and SOP compliance
Supervise field teams to ensure timely, accurate, and compliant device installation/removal
Ensure safe recovery, accountability, and handover of equipment
Maintain liaison with Pakistan Customs Collectorates, port authorities, terminals, bonded carriers, and other government departments
Represent NLC at ports, terminals, and coordination meetings when required
Lead incident, exception, and crisis management, ensuring rapid response and corrective action
Escalate critical operational issues to senior management with clear recommendations
Recruit, train, manage, and evaluate control room operators, supervisors, installers, and field staff
Standardize training for all operational staff as per SOPs and compliance requirements
Foster a disciplined, performance-driven, and collaborative team culture
Maintain accurate operational logs, data integrity, and reporting
Submit daily, weekly, and monthly operational reports to senior management
Coordinate with Technology/IT teams to support system testing and resolve operational issues
Develop, implement, and continuously improve operational SOPs
Ensure strict adherence to internal controls, safety standards, and compliance
Perform any other operational duties assigned by management