Job Description

Department: Business Banking
Grade: OG-III
Job Type: Permanent
Positions: 1

About the Role

A Relationship Officer Asset at Mobilink Microfinance Bank Ltd. (MMBL) plays a key role in building and maintaining strong relationships with customers, understanding their financial needs, and providing personalized banking solutions. You will act as a primary point of contact for clients, guiding them through bank products, loan services, and financial planning.

Key Responsibilities

Implement approved sales/service plans to achieve bank growth objectives.
Develop and maintain customer relationships, ensuring ethical and SOP-compliant sales.
Identify business opportunities, assess customer profiles using the five C’s of credit.
Market bank products and develop strategies for sales growth.
Conduct loan booking and collections in strict adherence to bank policies.
Ensure proactive repayment follow-ups and safeguard customer legal documents.
Prepare weekly field activity plans and track deviations with line manager.
Conduct market research to identify new opportunities and optimize existing markets.
Maintain high standards of customer service and report any fraud or risk cases.
Ensure compliance with bank SOPs and SBP regulations to protect the bank’s reputation.

Requirements

Bachelor’s degree from a reputable institution (MBA preferred).
0–1 years of relevant experience in banking, finance, or sales.
Strong communication, negotiation, and relationship-building skills.
Customer-focused mindset with a commitment to ethical practices.

About MMBL

MMBL serves over 48 million registered users across Pakistan, combining traditional microfinance with mobile and digital banking. With 114+ branches and 270,000 branchless banking agents, MMBL offers a range of services including microloans, digital wallets, remittances, insurance, and payments (G2P, B2B, B2P). MMBL is committed to innovation, teamwork, and customer-centric solutions, driving financial inclusion nationwide.

Why Join MMBL?

This is your chance to contribute to transformative change, empower millions in the digital age, and grow in a dynamic, innovative, and customer-focused organization.