Job Description

Positions: 1 | Location: Kasur Branch (01)

Grade: OG-III | Department: Branch Operations

About the Role

As a General Banking Officer at MMBL, you will provide efficient customer service and manage branch-level banking operations. You will handle account opening, non-financial transactions, customer queries, complaints, and assist in branch administrative tasks. This role also involves maintaining fixed assets, security stationery, and supporting compliance with banking regulations.

Key Responsibilities

Deliver excellent customer service and handle branch operations in line with service and quality standards.
Manage all operational tasks including account opening/closing, stop payments, SOA issuance, loan accounts, deceased accounts, and more for Core and JazzCash customers. Participate in Gold Loan assessments.
Prepare deceased customer refunds and maintain accurate records.
Perform non-financial transactions accurately, guide walk-in customers, and cross-sell bank products.
Maintain branch inventory, fixed assets, and security stationery. Ensure proper administrative support.
Handle customer complaints efficiently, providing solutions within TAT.
Maintain registers, reconcile sundry and suspense accounts, process clearing instruments, and manage cheque books/ATM cards.
Process cash deposits and withdrawals, ensure cash accuracy, detect counterfeit notes, and manage cash balancing and reporting.
Perform fund transfers (FTs, TTs), clearing entries, and safeguard keys and stamps.
Carry out any additional responsibilities assigned by the Line Manager.

Requirements

Bachelor’s degree from a recognized institution in a relevant field.
Minimum 2 years of relevant work experience in banking operations.

About MMBL

Mobilink Microfinance Bank Ltd. serves over 48 million registered users and 20+ million monthly active customers across Pakistan. With 114 branches and 270,000 branchless banking agents, MMBL combines traditional microfinance with mobile/digital banking technologies. Services include savings, MSME & small housing loans, remittances, bill collection, mobile wallets, insurance, G2P, B2B & B2P payments. MMBL is committed to innovation, teamwork, and a customer-centric approach, driving financial inclusion nationwide.

Why Join Us?

This is your chance to make a meaningful impact in the digital banking sector. Be part of a team empowering millions with financial tools, and grow in a dynamic, collaborative, and innovative workplace.