Job Description

Department: Security

Job Overview

Chase Up is seeking an experienced Department Manager – Security to oversee store security operations, ensure loss prevention, and maintain a safe environment for customers, staff, and assets. The role requires strong leadership, vigilance, and the ability to manage security teams across retail operations.

Job Requirements

Qualification

Minimum Intermediate (FA/FSc or equivalent).

Experience

5–7 years of experience in Security Management or Loss Prevention.
Preferably within Retail, FMCG, Multi-Store Operations, or Large-Scale Facilities.
Experience in inventory control, security audits, investigations, and surveillance systems is required.

Preferred Background

Candidates with experience in the following industries will be preferred:

Retail security operations
FMCG sector
Manufacturing facilities
Large commercial or multi-branch operations

Key Responsibilities

Supervise and manage security guards, ensuring effective deployment across the store.
Monitor CCTV and surveillance systems to identify and respond to suspicious activities.
Implement measures to prevent theft, shoplifting, and internal shrinkage.
Conduct regular security inspections and risk assessments across store premises.
Coordinate with store management on security operations and incident reporting.
Investigate security incidents, theft cases, and policy violations, and prepare detailed reports.
Ensure proper entry and exit control for employees, vendors, and visitors.
Monitor warehouse and stock areas to safeguard inventory and prevent losses.
Train security staff on safety procedures, emergency response, and customer interaction.
Ensure compliance with company security policies and standard operating procedures (SOPs).
Coordinate with law enforcement agencies when necessary.
Manage emergency situations including fire incidents, evacuations, and medical emergencies.