Job Description

Department: Grocery

Job Overview

We are seeking an experienced and motivated Department Manager – Grocery to oversee the daily operations of the grocery section. The ideal candidate will be responsible for ensuring smooth department performance, maintaining optimal stock levels, leading the team effectively, and delivering an excellent customer shopping experience while achieving sales and operational targets.

Key Responsibilities

Manage and supervise day-to-day operations of the grocery department
Monitor inventory levels, place timely orders, and ensure accurate stock control
Lead, train, and schedule departmental staff to maintain productivity and service standards
Ensure attractive product merchandising, correct pricing, and shelf availability
Maintain high standards of hygiene, safety, and product quality
Address customer inquiries, handle complaints professionally, and ensure satisfaction
Track department performance, achieve sales targets, and minimize stock wastage

Job Requirements

Qualification:

Bachelor’s degree in Business Administration, Commerce, or a related discipline

Experience:

Minimum 3–5 years of relevant experience in retail, supermarket, or grocery store management
Hands-on experience managing FMCG or grocery operations will be preferred

Skills & Competencies:

Strong leadership, team management, and communication skills
Sound knowledge of retail operations, merchandising, and inventory management
Ability to work in a fast-paced environment and meet performance targets
Problem-solving mindset with a customer-focused approach