Job Description

Career Level: Mid Career Level
Division: Govt. & Corporate Sales North

Job Purpose

The Regional Head Sales & Service is responsible for onboarding, developing, and retaining customer accounts across assigned industry segments within the region. The role focuses on driving industry-specific revenue growth, acquiring new business, increasing portfolio adoption (Cloud, DICT/Solutions, Mobility, Fixed/Connectivity), and ensuring high standards of post-sales service. This position serves as the primary commercial contact for customers and acts as the regional sales champion in the field.

Key Responsibilities

Revenue Growth & Account Management

Achieve quarterly and annual revenue, gross margin, and new account acquisition targets.
Identify expansion opportunities within named accounts to drive sustainable growth.
Develop and execute a regional sales plan aligned with industry priorities and performance goals.
Drive product portfolio mix by executing cross-sell and upsell strategies across Cloud, DICT/Solutions, Mobility, and Fixed Connectivity offerings.

Industry Coverage & Execution

Ensure accurate account and industry tagging in coordination with internal stakeholders.
Identify market white-space opportunities and prioritize high-potential prospects.
Maintain updated account plans including stakeholder mapping, risk assessment, and reference acquisition.

Pipeline Development & Deal Management

Lead structured prospecting activities to build a healthy sales pipeline.
Conduct regular deal reviews to improve pipeline coverage, sales velocity, and win rates.

Solution Selling & Bid Coordination

Facilitate discovery sessions covering business, technical, and commercial requirements.
Position integrated end-to-end solutions combining Cloud, Network, and DICT capabilities.
Coordinate with Solutions and Delivery teams for architecture design, demonstrations, PoCs, and proposal development.

Strategic Partnerships

Collaborate with CSPs, System Integrators, and ISPs for joint selling opportunities.
Align regional account strategies with Cloud Business and Partnerships teams to leverage partner-generated leads.

Market Intelligence & Feedback

Capture insights on customer buying behavior, competitor strategies, and pricing dynamics.
Share feedback with Product, Cloud, and DICT teams to strengthen market offerings.

Customer Experience & Collections

Ensure timely billing, payment collections, and resolution of commercial disputes.
Work closely with Service Assurance and Delivery teams to manage escalations and improve customer satisfaction outcomes.

Eligibility Criteria

Education

Bachelor’s degree or equivalent qualification in Business, Marketing, Computer Science, IT, Engineering, or a related field.

Experience

Preferably 3–4 years of experience in ICT solution sales and service roles.
Experience in Cloud solutions, solution design, or enterprise technology sales will be an added advantage.

Skills

Strong relationship management and consultative selling skills.
Ability to manage complex sales cycles and multi-stakeholder engagements.
Excellent communication, planning, and analytical abilities.
Results-driven mindset with strong commercial acumen.

Why Join?

Opportunity to lead regional sales growth initiatives in enterprise and government segments.
Exposure to advanced technology portfolios including Cloud and digital solutions.
Career progression in a dynamic and performance-driven environment.