Job Description

Position: Relationship Officer SME
Grade: OG-III
Department: Business Banking
Job Type: Permanent

Mobilink Microfinance Bank is hiring a Relationship Officer SME (Small & Medium Enterprises) to manage and grow relationships with business clients. The role focuses on driving sales, supporting SME customers, and ensuring high-quality service delivery while maintaining compliance with banking standards.

Key Responsibilities

Execute sales and service plans to achieve branch growth targets in coordination with BM/RM.
Conduct market research to identify new business opportunities and evaluate existing markets.
Build strong client relationships and promote bank products as per SOPs.
Achieve assigned sales targets with ethical and compliant practices.
Evaluate customer profiles using credit assessment principles (Five C’s of Credit).
Ensure proper loan processing, documentation, and compliance with bank policies.
Perform field visits and verification of prospective clients.
Monitor loan repayments and ensure timely collections.
Promote company products and develop effective marketing strategies.
Maintain accurate handling of customer documents and avoid cash handling unless strictly required under policy.
Conduct regular client meetings and maintain long-term relationships.
Ensure excellent customer service and avoid complaints by following fair treatment policies.
Report any fraud, risk, or suspicious activity to management.
Comply with all SBP regulations and internal SOPs.

Eligibility Criteria

Bachelor’s degree (MBA preferred) from a reputable institution.
1–2 years of relevant experience (preferred).
Strong communication, sales, and relationship management skills.

About MMBL

Mobilink Microfinance Bank serves millions of customers across Pakistan through a hybrid model of microfinance and digital banking. With an extensive branch network and branchless banking agents, MMBL plays a key role in promoting financial inclusion and empowering individuals and businesses.

Why Join MMBL?

Opportunity to contribute to financial inclusion in Pakistan
Dynamic and growth-oriented work environment
Focus on innovation, teamwork, and customer success
Career development in digital and microfinance banking