Job Description

Division: Compliance Assurance & Fraud Risk Management
Grade: Band-12 / Band-13

About The Bank of Punjab:

With over 35 years of presence in Pakistan, The Bank of Punjab operates 900+ real-time branches and ATMs nationwide. The Bank focuses on delivering premium banking services and value-added solutions through advanced technology.

Position Overview:

The Analyst Credit Card in the Compliance Group will monitor credit card transactions for suspicious or fraudulent activity and ensure timely resolution. Key responsibilities include:

Monitor credit card transactional alerts and identify suspicious/fraudulent transactions via Call Back Confirmation (CBC).
Block credit cards promptly when triggered by alerts.
Report identified fraudulent transactions to the Team Leader.
Maintain plastic management (card blocking, credit limits, transaction cancellation, emergency solutions, VIP status, etc.).
Authorize local/international transactions per SOPs.
Monitor merchant transactions for fraudulent activity and stop disputed payments as required.
Ensure timely closure of e-forms and complaints within defined TAT.
Maintain and share daily MIS reports related to Online Alerts (OLA).

Eligibility Criteria:

Qualification: Minimum Bachelor’s degree (HEC-recognized local/foreign university).
Experience: Minimum 1 year in banking (preference for relevant experience). Fresh graduates may also apply.
Age: Not more than 55 years as of application date.

Important Notes:

Only shortlisted candidates will be called for interview. No TA/DA will be provided.
The Bank reserves the right to accept or reject any application without assigning any reason.
The Bank is an equal opportunity employer. Females, minorities, differently-abled persons (DAPs), and transgender candidates are encouraged to apply.
Competitive market-based remuneration will be offered for this position.