Job Description

Company: Beaconhouse Technology
Experience Required: 1–3 Years
Positions Available: 1

Job Overview

Beaconhouse Technology is seeking a proactive and technically skilled IT Support Officer to join its Head Office team. The ideal candidate will be responsible for providing efficient IT support, ensuring smooth system operations, and maintaining optimal performance of IT infrastructure.

Key Responsibilities

Provide day-to-day technical support for hardware, software, and network-related issues
Install, configure, and troubleshoot Windows operating systems and applications
Set up and maintain desktops, laptops, printers, and other IT equipment
Perform hardware upgrades, replacements, and routine maintenance
Monitor IT systems to ensure maximum uptime and performance
Handle networking tasks including LAN/WAN connectivity, IP configuration, and Wi-Fi troubleshooting
Work with technologies such as Fortinet Firewalls, Cisco Switches, Ubiquiti Access Points & Controllers, Dahua CCTV, and Avaya IP Telephony
Maintain logs of issues, resolutions, and system updates
Assist in basic system administration (user accounts, access control)
Coordinate with vendors for repairs and maintenance
Ensure compliance with organizational IT policies and procedures

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field

Experience

Minimum 1 year of hands-on experience in IT support or a similar role

Skills & Competencies

Strong knowledge of Windows OS installation, configuration, and troubleshooting
Hands-on experience with hardware setup, upgrades, and peripheral installations
Ability to diagnose and resolve Wi-Fi and network connectivity issues
Strong analytical and problem-solving skills
Good communication and user support abilities
Ability to multitask and manage priorities effectively