Job Description

Department: Branch Operations
Job Type: Permanent
Grade: OG-II
No. of Positions: 01

A General Banking Officer (GBO) is responsible for delivering efficient customer service and managing day-to-day banking operations at the branch level. The role involves handling account-related processes, customer interactions, and non-financial transactions while ensuring compliance with banking regulations and internal SOPs.

Key Responsibilities

Provide excellent customer service in line with defined service quality standards
Handle account opening, maintenance, and closure processes
Process non-financial transactions accurately (e.g., stop payments, dormancy updates, SOA issuance)
Manage customer queries and complaints within defined turnaround time (TAT)
Guide walk-in customers and promote bank products through cross-selling
Prepare and submit operational reports to Branch/Head Office

Operations & Compliance:

Maintain and update records, registers, and documentation
Reconcile sundry and suspense accounts regularly
Ensure compliance with banking policies and procedures
Scan and upload required documents on a daily basis

Cash & Teller Support:

Act as backup teller when required
Process cash deposits, withdrawals, and clearing transactions
Ensure cash balancing at end of day
Identify and report counterfeit currency
Maintain cash-related reports and registers

Inventory & Administration:

Assist in annual physical verification of fixed assets
Act as custodian of security stationery, cheque books, ATM cards, and related items
Support branch administration in coordination with Branch Manager (BM) / Customer Services Manager (CSM)

Additional Duties:

Participate in gold loan assessments
Handle deceased account cases and refunds
Perform any additional tasks assigned by line management

Eligibility Criteria

Bachelor’s degree from a reputable institution (relevant field preferred)
Minimum 2 years of relevant banking experience

About Mobilink Microfinance Bank Ltd.

Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading digital microfinance institutions, serving over 48 million registered users, including 20+ million monthly active customers. With a strong hybrid model combining traditional microfinance and digital banking, the bank operates 100+ branches and a vast network of branchless banking agents across the country.

MMBL offers a wide range of services including savings, MSME loans, remittances, mobile wallets, insurance, and digital payments, playing a key role in promoting financial inclusion nationwide.

Why Join MMBL?

Be part of a purpose-driven organization focused on financial inclusion
Work in a dynamic and technology-driven environment
Opportunities for career growth and professional development
Collaborative and customer-centric workplace culture