Job Description

📍 Location

Chota Sahiwal Branch

🏢 Department

Business Banking

📊 Grade

OG-II

🕒 Job Type

Permanent

📌 Positions

The Relationship Officer – Asset at Mobilink Microfinance Bank (MMBL) plays a key role in building strong customer relationships and driving asset-based business growth. This role focuses on understanding customer financial needs, offering suitable loan products, and ensuring high-quality service delivery in line with the bank’s policies and ethical standards.

🛠️ Key Responsibilities

Execute approved sales and service plans to achieve assigned targets
Build and maintain strong customer relationships as per bank SOPs
Identify new business opportunities and expand customer base
Ensure ethical sales practices and avoid irregular lending activities
Evaluate customer profiles using the Five C’s of Credit
Clearly communicate product terms and conditions to clients
Conduct physical verification of customers for loan processing
Ensure timely loan recovery and maintain 100% collection standards
Promote and market bank products effectively
Maintain proper handling of customer documents and confidentiality
Avoid cash handling unless strictly compliant with bank policies
Prepare weekly field activity plans in coordination with line manager
Conduct regular customer meetings as per product requirements
Ensure compliance with SBP regulations and internal SOPs
Monitor market trends and suggest improvements
Maintain high service standards and avoid customer complaints
Report any fraud or suspicious activity to management

🎓 Eligibility Criteria

Bachelor’s degree from a reputable institution (MBA preferred)
0–1 year of relevant experience (fresh candidates are encouraged to apply)
Strong communication, persuasion, and negotiation skills
Basic understanding of financial products and market dynamics

🏦 About Mobilink Microfinance Bank (MMBL)

Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading digital microfinance institutions, serving over 48 million registered users, including 20+ million monthly active customers.

With a hybrid model combining traditional microfinance and digital banking, MMBL operates through 100+ branches and 270,000+ branchless banking agents nationwide. The bank offers a wide range of services including:

Micro & SME loans
Savings & mobile wallets
Remittances & bill payments
Insurance & digital financial solutions

MMBL is committed to financial inclusion and fostering innovation, teamwork, and a customer-first culture.

🌟 Why Join MMBL?

Join a purpose-driven organization that is transforming the financial landscape of Pakistan. At MMBL, you’ll be part of a team dedicated to empowering individuals and businesses with modern financial solutions while building a rewarding career.

💰 Expected Salary

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🌍 City Preference

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🔎 Source: 📰 Official Careers Portal
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