Job Description

💼 Job Type: Permanent
🎓 Education Required: Bachelor’s degree in Business Administration, Management, or a related field
🧠 Experience Required: Minimum 5 years

We are seeking a detail-oriented and proactive professional to support and streamline retail operations at the head office level. This role requires strong coordination skills, operational oversight, and hands-on experience with retail systems to ensure smooth store functionality and compliance with brand standards.

Key Responsibilities

Manage in-store digital systems including screens, staff profiles, discount configurations, access controls, store hours, and key-holder records
Act as the first point of contact (POC) for store-level concerns including technical issues, maintenance, and customer-related matters
Oversee and manage the ticketing system to ensure timely resolution of queries and issues
Maintain and update store communications, SOPs, and operational documentation
Coordinate internal initiatives, events, travel arrangements, and employee recognition programs
Support Front of House (FOH) and Back of House (BOH) operations to ensure efficiency and compliance with brand standards
Manage store-related orders while adhering to budget constraints

Key Requirements

Bachelor’s degree in Business Administration, Retail Management, or a related field
4–6 years of relevant experience, including 2–4 years in retail operations
Hands-on experience with retail systems such as Odoo, RetailPro, or similar platforms
Strong proficiency in Microsoft Office and Google Workspace
Excellent written and verbal communication skills
Strong organizational and multitasking abilities

🔎 Source: Official Careers Portal
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