Job Description

Grade: OG-II
Job Type: Permanent
Positions: 1

The Relationship Officer Asset plays a key role at Mobilink Microfinance Bank Ltd. in building strong customer relationships and driving asset sales growth. The role focuses on understanding customer financial needs and offering tailored banking solutions while ensuring compliance with bank policies and ethical lending practices.

You will act as a trusted financial partner, supporting clients in accessing loan products, managing repayments, and improving their overall banking experience.

🎯 Key Responsibilities

Execute approved sales and service plans to achieve assigned targets
Build and maintain strong relationships with customers as per SOPs
Promote and sell banking products ethically and responsibly
Ensure quality lending practices (avoid cross-financing and unauthorized lending)
Identify new business opportunities through market research and field visits
Assess customer profiles using credit evaluation principles (5 Cs of credit)
Conduct physical verification of potential clients before loan approval
Ensure timely loan recovery and proactive follow-ups with clients
Guide customers regarding repayment procedures and banking discipline
Prepare weekly field activity plans and report progress to line management
Conduct regular customer meetings as per product programs
Maintain strict compliance with bank policies, SBP regulations, and SOPs
Safeguard customer documents and prevent misuse or fraud
Report suspicious activities or potential risks to management
Continuously improve product knowledge and market awareness
Ensure high service standards with zero customer complaints

🎓 Eligibility Criteria

Bachelor’s degree from a recognized institution (MBA preferred)
0–1 year of relevant experience (fresh graduates encouraged to apply)
Strong communication, persuasion, and negotiation skills
Interest in sales, banking, and customer relationship management

🌟 About MMBL

Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading microfinance institutions, serving over 48 million registered users and 20+ million active monthly customers. With a strong hybrid banking model combining traditional and digital financial services, MMBL operates through 114+ branches and 270,000+ branchless agents nationwide.

The bank offers a wide range of services including microloans, savings, mobile wallets, remittances, insurance, and digital payments—driving financial inclusion across Pakistan.

🚀 Why Join MMBL?

Join a forward-thinking organization that is transforming financial services in Pakistan. This role offers the opportunity to build a meaningful career in banking while contributing to financial inclusion and digital innovation.

🔎 Source: Official Careers Portal

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