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Department: Branch Operations
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Grade: OG-III
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Job Type: Permanent
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Positions: 01
The General Banking Officer (GBO) is responsible for delivering high-quality customer service and managing day-to-day branch banking operations. The role includes handling account-related processes, non-financial transactions, customer queries, and administrative responsibilities while ensuring strict compliance with banking regulations and SOPs.
🔑 Key Responsibilities
🧾 Branch Operations & Customer Service
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Provide efficient customer service aligned with defined service quality standards
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Handle walk-in customers, resolve queries, and guide them to appropriate banking services
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Cross-sell bank products and services
🏦 Account Management & Processing
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Manage account opening, closing, and maintenance processes
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Handle dormancy marking/removal, stop payments, and account updates
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Process loan account opening/closing and assist in Gold Loan assessments
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Manage deceased customer case processing and refunds
📊 Transactions & Reporting
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Perform all non-financial transactions accurately as per SOPs
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Prepare and submit reports to Branch Management and Head Office
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Monitor service indicators and ensure targets are met
📁 Records & Compliance
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Maintain registers, records, and documentation up to date
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Reconcile sundry and suspense accounts
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Ensure scanning and uploading of documents (e.g., SS cards)
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Process clearing instruments and manage returns
💰 Cash & Teller Operations
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Act as backup Teller when required
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Process cash deposits, withdrawals, and cheque transactions
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Ensure cash balancing at end of day (system vs physical cash)
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Handle counterfeit note identification and reporting
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Maintain teller records, vault position, and SBP reports
🗄️ Inventory & Administrative Duties
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Conduct annual physical verification of fixed assets
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Maintain fixed asset registers and reconcile discrepancies
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Act as custodian of security stationery, cheque books, ATM cards
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Support administrative operations in coordination with Branch Manager/CSM
⚙️ Additional Duties
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Ensure compliance with SBP policies and internal SOPs
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Perform fund transfers (FT/TT) and clearing entries accurately
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Handle customer complaints within defined TAT
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Perform any additional tasks assigned by Line Manager
🎯 Eligibility Criteria
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Bachelor’s degree from a reputable institution (relevant field preferred)
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Minimum 2 years of relevant banking experience
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Strong customer service and communication skills
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Knowledge of branch operations and banking procedures
🌟 About the Company
Mobilink Microfinance Bank Ltd. is one of Pakistan’s leading digital microfinance banks, serving over 48 million registered users. With a strong nationwide presence, the bank combines traditional microfinance with digital innovation to promote financial inclusion across the country.
🚀 Why Join MMBL?
Join a forward-thinking organization committed to:
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Driving digital financial transformation
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Empowering communities through financial inclusion
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Encouraging innovation, teamwork, and growth
📌 Additional Information
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Expected Salary Range: As per company policy
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City Preference: Select during application
🔎 Source: Official Careers Portal
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