Bestway Consultancy Services is hiring Customer Service Representative

The Customer Service Representative will be responsible for handling inquiries from retailers, sales teams, general public, UK Head Office, internal colleagues, and suppliers, ensuring timely and effective communication and resolution.

🔹 Job Responsibilities

• Provide professional support via telephone and email to retailers, sales force, public, UK head office, colleagues, and suppliers
• Raise and manage support tickets to ensure proper tracking and resolution within defined KPIs
• Coordinate with internal departments and key functions to resolve customer-related issues efficiently
• Make targeted outbound sales calls to retailers
• Record and process orders for stock on behalf of retailers accurately

🔹 Experience & Qualification

• Bachelor’s degree from an HEC recognized university
• 3 to 6 years of relevant professional experience

🔹 Specific Requirements

• Strong customer service orientation
• Excellent communication skills with fluency in spoken English
• Prior call center experience (inbound & outbound)
• High attention to detail and accuracy
• Good working knowledge of MS Office
• Willingness to work evening shift (01:00 PM – 10:00 PM)

🔎 Source: Official Careers Portal
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