Job Description

📍 Multiple Locations Across Pakistan (Placement as per business needs)

🏦 Department: Branch Banking Operations

🎯 Role Overview

This role sits at the heartbeat of branch operations. As a Counter Service Manager, you will lead front-desk banking activities, ensuring transactions are accurate, customers are satisfied, and the counter team runs like a well-tuned engine.

📚 Education

Bachelor’s degree (Business / Finance preferred)

🧠 Experience

2–4 years in banking operations, branch services, or teller/counter roles
Experience supervising staff or managing small teams
Good understanding of banking products, compliance, and branch procedures
Strong customer handling and problem-solving skills
Experience in training or mentoring staff will be an advantage

🚀 Key Responsibilities

Supervise and manage daily counter operations
Ensure fast, accurate, and compliant transaction processing
Handle customer queries and resolve issues efficiently
Maintain high service quality and customer satisfaction
Ensure adherence to banking policies and regulatory standards
Support training and development of counter staff

🌍 Location Note

This is a nationwide hiring role, meaning selected candidates may be placed in any city across Pakistan based on branch requirements.

✨ Why Join?

Be the driving force behind exceptional branch service. You won’t just manage transactions, you’ll shape customer experiences and build a strong, service-focused team.