Job Description

🔥 Trending Opportunity

Step into a leadership role where customer experience, operational excellence, and strategic communication converge. Meezan Bank Limited is seeking an experienced and dynamic professional for the position of Manager Email Channel within its Service Quality Department – Customer Support Group.

This role is ideal for professionals passionate about enhancing digital customer engagement, optimizing email operations, and driving service quality excellence in a fast-paced banking environment.

🎓 Eligibility Criteria

Qualifications

Minimum Bachelor’s degree required, preferably a Master’s degree from an HEC-recognized institute/university
Qualification in Islamic Finance will be considered an added advantage

Skills Required

Ability to maintain high-quality output in a fast-paced production environment
Expertise in monitoring real-time volumes and resource management to meet SLA targets
Strong professional writing and customer communication skills
Capability to draft empathetic, compliant, and customer-focused responses
Strong analytical understanding of operational metrics such as AHT and FCR

Experience

More than 10 years of relevant professional experience
Minimum 5 years in a managerial or leadership role

💼 Key Responsibilities

Manage end-to-end routing logic for inbound email communications within defined TATs
Analyze customer email trends and implement remediation initiatives for process optimization
Improve and standardize communication templates for clarity, consistency, and professionalism
Oversee and enhance the customer experience across the email support channel
Ensure compliance with internal banking standards and SBP guidelines

🏢 Department

Service Quality Department – Customer Support Group

📍 Location

Head Office – Karachi

📅 Application Deadline

June 12, 2026

🌟 Join one of Pakistan’s leading Islamic banks and become the driving force behind a smarter, smoother, and more customer-centric digital support experience.