🎓 Education: Bachelor's degree in Business Administration, Retail Management, Management, or a related field
💼 Experience: 4–6 years of professional experience, including 2–4 years in retail operations
📌 Job Overview
Nishat Chunian Limited is seeking a proactive Assistant Manager – Retail Operations to support and optimize retail store operations, ensure compliance with brand standards, and coordinate operational activities across retail outlets. The role requires strong organizational, communication, and problem-solving skills with experience in retail systems.
🛠 Key Responsibilities
- Manage in-store digital screens, staff profiles, discounts, access controls, store timings, and key-holder records.
- Serve as the first point of contact for store technology, maintenance, and customer-related operational issues.
- Monitor and manage the ticketing system to ensure timely issue resolution.
- Oversee store communications, SOPs, operational guidelines, and process documentation.
- Coordinate operational initiatives, employee engagement activities, travel arrangements, and recognition programs.
- Support Front-of-House (FOH) and Back-of-House (BOH) operations while ensuring compliance with brand standards.
- Manage store operational orders and monitor budgets effectively.
- Identify opportunities to improve operational efficiency and store performance.
✅ Key Requirements
- Bachelor's degree in Business Administration, Retail Management, Management, or a related discipline.
- 4–6 years of overall experience, including 2–4 years in retail operations.
- Practical experience with retail management systems such as Odoo, RetailPro, or similar ERP/POS platforms.
- Strong command of Microsoft Office and Google Workspace.
- Excellent written and verbal communication skills.
- Strong organizational, coordination, and stakeholder management abilities.
⭐ Preferred Skills
- Retail Operations Management
- Store Administration
- ERP & Retail Systems (Odoo/RetailPro)
- Process Improvement
- SOP Management
- Budget Monitoring
- Customer Service Coordination
- Team Collaboration
- Problem Solving
- Communication Skills
🔎 Source: Official Careers Portal
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