Job Description

Meezan Bank Limited is hiring a Manager Service Analytics for its Service Quality Department – Customer Support Group at the Head Office in Karachi. The role focuses on customer experience analytics, service quality monitoring, KPI tracking, dashboard development, and data-driven service improvements.

Eligibility Criteria

Qualifications

Minimum Bachelor’s degree in Computer Science, Data Analytics, or a related field from an HEC-recognized institute/university.
Master’s degree will be preferred.
Qualification in Islamic Finance will be an added advantage.

Skills Required

Analyze customer experience data to identify trends and insights.
Build dashboards and reports using data visualization tools.
Strong command of SQL, Advanced Excel, and Power BI.
Monitor KPIs and SLAs to drive continuous improvement.
Strong analytical and reporting capabilities.

Experience

Minimum 5 years of relevant experience in any of the following areas:

Service Analytics
Customer Experience Analytics
Business Intelligence
Quality Assurance Analytics
Related analytical and reporting functions

Key Responsibilities

Monitor, evaluate, and report on customer interactions to ensure quality standards.
Develop scorecards, dashboards, and performance insights to support decision-making.
Identify service gaps and recommend data-driven improvements.
Drive quality assurance frameworks and service improvement strategies.
Monitor SLAs and customer-centric initiatives to enhance service delivery and compliance.
Provide actionable insights to improve customer support operations.

Department

Service Quality Department – Customer Support Group

Job Location

Head Office, Karachi

Application Deadline

July 16, 2026

How to Apply

Interested candidates meeting the above criteria should apply through the official recruitment process of Meezan Bank Limited before the closing date.