Job Description

🎓 Education: BBA
💼 Experience: 1–3 Years (3 years preferred)

Nishat Chunian Limited is seeking a detail-oriented Order Management Executive to manage end-to-end eCommerce order fulfillment. The ideal candidate will ensure accurate order processing, inventory synchronization, courier coordination, and smooth omnichannel operations while maintaining high service standards.

Key Responsibilities

Process and dispatch online orders accurately within defined service timelines (SLA).
Manage omnichannel fulfillment, including ship-from-warehouse, ship-from-store, and click-and-collect orders.
Maintain accurate inventory synchronization across online platforms and retail stores using connected systems.
Coordinate shipments with courier partners such as TCS, Leopards, BlueEx, Trax, and others for both COD and prepaid orders.
Monitor deliveries, resolve shipment issues, and communicate updates to customer support teams.
Handle product returns and exchanges while ensuring inventory accuracy across all sales channels.
Allocate inventory efficiently to minimize overselling and stock shortages.
Support Cash-on-Delivery (COD) reconciliation by matching courier remittances with dispatched orders.
Prepare load sheets, packing slips, courier manifests, and maintain organized dispatch records.
Ensure dispatch accuracy, fulfillment efficiency, and smooth workflow during promotional and peak sales periods.

Required Qualifications

BBA or equivalent qualification.
1–3 years of experience in eCommerce fulfillment, warehouse operations, or retail order management.
Strong understanding of order processing, dispatch operations, and courier management in Pakistan.
Hands-on experience with Shopify and inventory/order management systems.
Excellent attention to detail with strong inventory, SKU, and stock management skills.
Ability to work efficiently in a fast-paced operational environment.
Good working knowledge of Microsoft Excel or spreadsheet applications.

Preferred Skills

Experience with omnichannel fulfillment models such as ship-from-store and click-and-collect.
Familiarity with Odoo, Trade Unleash, or similar ERP/Order Management Systems.
Experience in COD reconciliation and courier claim processing.
Background in inventory management for home textiles, fashion, or apparel industries.

Why Join Nishat Chunian Limited?

Permanent career opportunity with a leading organization.
Exposure to modern eCommerce and omnichannel retail operations.
Professional growth in supply chain and order management.
Collaborative and dynamic work environment.

🔎 Source: Official Careers Portal
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