The Bank of Punjab is hiring Manager – Support & Solution Delivery

📊 Grade: Band 9 to Band 7
👥 Vacancies: 1

🎓 Qualification

• Minimum Bachelor's Degree from an HEC-recognized local or foreign university.
• Master's degree holders will be preferred.

💼 Experience

• 4–7 years of professional experience.
• Preference will be given to candidates having at least 2 years of relevant experience.

🎂 Age Limit

• Up to 55 years (as of the application closing date).

📋 Key Responsibilities

• Perform daily reconciliation of assigned client transactions.
• Reconcile and balance customer non-checking accounts and collection GLs.
• Monitor Transaction Banking software operations and resolve operational issues.
• Coordinate with IT teams for BRDs and User Acceptance Testing (UAT).
• Ensure smooth implementation of client transaction processes.
• Monitor front-office and back-office transaction reports.
• Process fund transfers and IBFT transactions while maintaining records.
• Handle customer calls through the Call Manager system and update CRM.
• Resolve customer complaints through the CRM system.
• Prepare MIS reports and maintain reconciliation records, including BOP & PITB reports.

🔎 Source: Official Careers Portal
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