Job Description

National Bank of Pakistan (NBP), one of Pakistan's largest and most trusted financial institutions, is seeking a talented and experienced Assistant Product Manager – Roshan Digital Account (OG-II / OG-I) to join its Digital Banking team. This is an excellent opportunity for professionals passionate about digital banking, customer onboarding, fintech innovation, and product management.

Position Details


Department	Digital Banking
Reports To	Unit Head Product – Roshan Digital Account

Employment Type	Contract (3 Years, renewable based on management discretion)

Educational Qualifications

Applicants should possess:

Minimum Bachelor's degree (Graduation) or equivalent from an HEC-recognized local or international university or institute.
Candidates with a Master's degree or relevant professional certifications will be preferred.

Experience Required

Candidates should have:

Minimum 2 years of professional experience in:
- Banking
- Financial Institutions
- Telecom
- Fintech
- Or another relevant industry
At least 1 year of experience in one or more of the following:
- Customer Onboarding
- Digital Onboarding
- Roshan Digital Account (RDA)
- UI/UX
Preference will be given to candidates with direct experience in Roshan Digital Account (RDA).

Required Skills & Knowledge

The ideal candidate should have:

Experience managing day-to-day operations of digital banking products.
Understanding of diaspora banking requirements.
Ability to conduct market research and analyze competitor offerings.
Knowledge of international remittance trends.
Strong understanding of:
- Know Your Customer (KYC)
- Anti-Money Laundering (AML)
- Regulatory compliance related to Roshan Digital Account.
Ability to collaborate with marketing teams to execute campaigns targeting overseas Pakistanis.

Key Responsibilities

The selected candidate will be responsible for:

Supporting the development and execution of Roshan Digital Account product initiatives.
Improving customer onboarding journeys across mobile applications and web platforms.
Monitoring product performance and key performance indicators (KPIs), including:
- Account opening volumes
- Customer activation
- Conversion rates
- Customer engagement
Analyzing customer feedback, complaints, and onboarding performance to recommend product improvements.
Preparing and maintaining:
- Product Program Documents (PPDs)
- Business Requirement Documents (BRDs)
- Standard Operating Procedures (SOPs)
- Process flows
- Product documentation
Coordinating with:
- Technology
- Operations
- Compliance
- Risk
- Marketing
- Customer Service teams
Supporting User Acceptance Testing (UAT), system enhancements, defect resolution, and product deployment.
Preparing management reports, dashboards, MIS reports, and product performance presentations.
Performing additional responsibilities assigned by management.

Employment Details

Contract duration: Three years
Contract may be renewed based on management's discretion.
Competitive salary and benefits will be provided according to National Bank of Pakistan's policies.

Selection Process

Only shortlisted candidates meeting the eligibility criteria will be invited for:
- Assessment Test
- Panel Interview
No TA/DA will be provided for the recruitment process.

Equal Opportunity Employer

National Bank of Pakistan is an equal opportunity employer and encourages applications from all qualified individuals regardless of gender, religion, or disability.

How to Apply

Interested candidates should submit their online application within 10 working days from the publication date of the advertisement.

Note: Late or incomplete applications will not be considered.