Serena Hotels Pakistan is hiring Duty Manager – Front Office

Vacancies: 1
Experience Required: 4–6 years in Hospitality (3–4 years in a relevant Front Office role)
Education: Graduation or MBA
Mobility: N/A

Islamabad Serena Hotel is seeking a professional and experienced Duty Manager to oversee Front Office operations and ensure exceptional guest service standards. The selected candidate will supervise Front Office teams, manage daily operations efficiently, resolve guest concerns, coordinate with hotel departments, and maintain a professional, guest-focused environment throughout each shift.

Key Responsibilities

Front Office Operations

• Supervise and coordinate all Front Office activities.
• Ensure smooth and efficient shift operations.
• Prepare and approve duty rosters in coordination with the Front Office Manager.
• Manage VIP arrivals, departures, and guest movements.
• Monitor guest billing procedures and ensure compliance with hotel policies.
• Review operational procedures and recommend service improvements.
• Maintain departmental logbooks and monitor daily operations.
• Ensure lobby and public areas are clean, organized, and welcoming.
• Verify room discrepancy reports and baggage handling procedures.
• Represent hotel management in the absence of the General Manager when required.
• Ensure compliance with hotel policies and operational standards.
• Support implementation of ISO 14001, ISO 22000, and OHSAS 18001 requirements.

Guest Services

• Deliver outstanding customer service and guest satisfaction.
• Handle guest complaints promptly and professionally.
• Welcome and assist VIP guests.
• Maintain a visible presence in public areas during busy hours.
• Coordinate emergency response and guest issue resolution.
• Provide accurate information regarding hotel facilities and services.
• Assist Guest Relations team whenever required.

Communication & Coordination

• Collaborate with all hotel departments for smooth operations.
• Build effective relationships with internal and external stakeholders.
• Promote teamwork and maintain positive working relationships.
• Ensure seamless coordination to enhance guest experiences.

Eligibility Criteria

Education

• Graduation
• MBA (Preferred)

Experience

• Minimum 4–6 years of hospitality industry experience.
• Strong experience in Front Office operations and Guest Relations.
• Excellent understanding of hotel service standards.
• Experience working with internal and external stakeholders.

Required Skills

• Excellent verbal communication
• Strong decision-making ability
• Multitasking and organizational skills
• Teamwork and collaboration
• Leadership and problem-solving
• Guest relationship management
• Operational planning and supervision
• Customer service excellence

Why Join Islamabad Serena Hotel?

• Work with one of Pakistan's leading luxury hospitality brands.
• Professional career growth opportunities.
• Dynamic and collaborative work environment.
• Exposure to international hospitality standards.

🔎 Source: Official Careers Portal
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