Job Description

Job ID: R-1187847
Department: Customer Development
Work Level: WL1
Scope: Local
Reports To: Ecommerce Lead

Unilever is hiring an Assistant Key Account Manager – Digital Commerce to drive growth across the B2C digital commerce channel. The successful candidate will be responsible for developing customer strategies, managing commercial performance, strengthening e-tailer partnerships, and delivering sustainable category and market-share growth.

Key Responsibilities

Manage the end-to-end P&L for the B2C channel, including sales targets, TTS, BMI, GM, and PBO.
Develop and implement brand-wise, business-group-wise, and e-tailer-wise strategies to drive sustainable growth and improve market share.
Optimize product assortment and digital commerce execution in coordination with operations, campaigns, and performance marketing teams.
Build strong relationships with e-tailers and negotiate and execute Joint Business Plans (JBPs).
Collaborate with Brand, Customer Marketing, and Finance teams to develop monthly business plans covering budgets, promotions, campaigns, media, and search activities.
Work with data analytics teams to identify digital commerce trends and optimize product offerings, content, and campaign performance.
Manage daily operations and strategic partnerships with e-commerce aggregators and distributors.
Ensure alignment on sales targets, supply chain efficiency, and payment terms.
Coordinate with Channels, Business Units, Finance, and Supply Chain teams for smooth execution and timely issue resolution.
Initiate channel excellence projects to improve efficiency across commercial operations, distribution, and human resources.
Develop synergies with the Modern Trade channel to build an effective omni-channel program.
Introduce and implement a flagship Digital Perfect Store Program to establish industry-leading compliance standards within the digital commerce channel.

Required Qualifications & Experience

Minimum 4 years of experience in Customer Development within the FMCG industry, preferably in Sales or Key Account Management.
Bachelor’s degree in any discipline.
Proven experience working in cross-functional teams.
Strong consumer, shopper, and customer orientation.
Experience in leading and collaborating with cross-functional teams.
Strong strategic thinking, adaptability, and entrepreneurial mindset.
Excellent communication, negotiation, and influencing skills.
Strong financial acumen and analytical capabilities.

Leadership Competencies

Candidates should demonstrate the ability to:

Balance challenge with support and coaching.
Understand the broader business context.
Inspire and motivate teams to achieve strong performance.
Deliver business objectives with excellence.

Standards of Leadership

Care Deeply
Focus on What Counts
Stay Three Steps Ahead
Deliver with Excellence

About Unilever

Unilever is a global consumer goods company operating across more than 190 countries, with a portfolio of well-known brands used by billions of people worldwide. The company promotes an inclusive, collaborative, and flexible working environment where employees are encouraged to develop their careers and make a meaningful impact.

Important Information

Unilever is committed to equity, inclusion, and diversity and encourages individuals to bring their whole selves to work. Candidates requiring support or accessibility assistance during the recruitment process are encouraged to communicate their requirements when applying.

🔎 Source: Official Careers Portal
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