Job Description

Career Level: Mid Career Level
Job Type: Permanent
Division: Commercial Central 1

Job Purpose

The Grid Manager will be responsible for driving key KPIs related to sales, revenue, business development, mobile broadband, trade visibility, channel development, and cell-site utilization within the assigned grid.

Key Responsibilities

📈 Sales & Revenue

Drive revenue growth through 3G/4G and handset sales.
Develop new smartphone shops and improve existing retail channels.
Ensure quality gross adds and 3G/4G gross additions.
Expand channels for SIMs, Mobile Load, VAS, MNP, MBB, ECATs, and Postpaid services.
Ensure timely purchase orders from franchises and continuous stock availability.

🤝 Customer Service & Visibility

Manage customer complaints, CSI monitoring, quality assurance, and customer experience at franchises.
Coordinate trade marketing, BTL activities, promotions, market activations, and product visibility initiatives.

📊 Planning & Business Development

Identify untapped areas and increase retail penetration.
Guide BDOs in effective sales-route planning.
Prepare daily, weekly, and monthly sales forecasts for SIMs, scratch cards, mini load, and recharge.
Plan localized sales promotions for low-performing and low-utilization areas.
Identify new business opportunities within the assigned grid.

👥 Team Management

Ensure staff and retailers are properly trained on products and processes.
Conduct regular market visits and ensure stock availability.
Keep channel partners updated on SOPs, targets, discipline, and trade promotions.

🏪 Merchandising

Ensure availability and proper placement of POS materials at retail outlets.

⚙️ Technical Collaboration

Work closely with the regional technology team to optimize network resources, including OPEX, site availability, LTE utilization, and 3G/4G accessibility.

Eligibility Criteria

🎓 Education

Minimum Bachelor’s Degree from a reputable university.

💼 Experience

Preferably 3–4 years of relevant experience.

🧠 Generic Skills

Integrity & Teamwork
Adaptability
Time Management
Presentation & Interpersonal Skills
Negotiation Skills

💡 Job-Specific Skills

Sales Knowledge
Business Acumen
Computer Skills

🔎 Source: Official Careers Portal
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