Job Description

The Banking Services Manager will oversee branch operations, ensure compliance with bank policies and State Bank of Pakistan regulations, supervise branch staff, manage customer service, and maintain effective operational controls.

Key Responsibilities

Supervise and lead the branch operations team.
Coordinate closely with the Branch Manager to achieve branch objectives.
Ensure compliance with bank SOPs, policies, internal controls, and SBP regulations.
Maintain high standards of customer service and resolve customer complaints.
Supervise cash operations, account opening, deposits, clearing, remittances, credits, recoveries, and other banking activities.
Authorize and supervise financial and non-financial transactions in real time.
Ensure daily balancing of cash, vault, cash book, accounts, and operational records.
Maintain confidentiality and ensure proper dual-control procedures.
Coordinate with internal/external auditors and ensure timely compliance with audit observations.
Maintain records of security stationery, PDCs, passbooks, keys, ATM codes, and other valuables.
Supervise account opening and related operational activities.
Manage HR and administrative matters concerning branch staff.
Ensure staff punctuality, appropriate conduct, dress code, training, and backup arrangements.
Monitor operational risks and report suspicious activities when identified.
Ensure all daily processes, vouchers, and user activity reports are properly completed and reconciled.
Perform any other duties assigned by the Line Manager.

Qualification

Bachelor’s degree in Marketing or Commerce from a reputable institution.
MBA will be preferred, subject to approval.

Experience

Minimum 5 years of relevant work experience.

Skills & Competencies

Branch Operations Management
Banking Operations
Customer Service
Team Supervision
Regulatory Compliance
Internal Controls
Cash & Vault Management
Account Opening & Administration
Audit & Risk Management
Transaction Authorization
Staff & HR Administration
Problem Solving and Communication

🔎 Source: Official Careers Portal
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