“The Nation’s Bank”, National Bank of Pakistan (NBP) aims to support the financial well-being of the nation while enabling sustainable growth and inclusive development through its wide local and international network of branches.
As one of the leading and largest banks in Pakistan, National Bank of Pakistan contributes significantly towards the socioeconomic growth of the country. The Bank is transforming itself into a future-fit, agile and sustainable institution.
In line with its strategy, NBP is seeking talented, dedicated and experienced professionals for the following position in the area of Aitemaad Islamic Banking.
Position Details
Job Title: Teller (OG-III)
Department/Area: Aitemaad Islamic Banking
Reporting To: Branch Operations Manager
Employment Type: Contractual
Educational / Professional Qualification
- Minimum Graduation or equivalent from a local or international university, college or institute recognized by the Higher Education Commission (HEC) of Pakistan.
- Candidates having a Master’s degree, Islamic Banking certification, or a degree/diploma from an HEC-recognized university, college or institute will be preferred.
Experience
- Minimum 01 year of banking experience.
- At least 06 months of experience in cash handling is required.
Other Skills / Expertise / Knowledge Required
- Sound knowledge of State Bank of Pakistan (SBP) Prudential Regulations regarding Cash Management.
- Strong understanding of branch banking operations and related procedures.
- Effective communication and customer service skills.
- Proven proficiency in cash handling and transaction management.
- Ability to work effectively in a team-oriented environment.
- Proficiency in Microsoft Office applications, including Outlook, Excel, Word and PowerPoint.
Main Duties & Responsibilities
- Receive cash from the Branch Operations Manager/Supervisor, record denominations for cashier/sorting functions, and request additional cash when required during business hours.
- Provide account services to customers by receiving deposits and processing withdrawals.
- Facilitate remittances, utility bill collections, government receipts/payments and agency-based collections.
- Ensure effective vault management and maintain cash keys according to Bank SOPs.
- Forward cheques beyond the assigned limit to the Branch Operations Supervisor/Manager for authorization and disburse PKR and FCY cash only after posting the cheque into the system.
- Count and sort cash according to SBP directives, match cash with deposit slip details, enter transactions into the system, credit customer accounts and forward deposits beyond the assigned limit for authorization.
- Receive, check and process Funds Transfer and ATM-related transactions and ensure proper balancing.
- Handle customer requests, including currency note changes, according to prevailing procedures.
- Maintain high standards of customer service and ensure timely handling of customers within the Turn Around Time (TAT).
- Balance and sort cash, prepare the Cash Book and verify cash against system-generated reports at day-end.
- Balance cash vouchers and post all cash-related transactions into the system.
- Cross-sell bank products by responding to customer queries, informing customers about new services and promotions, identifying customer needs and referring them to the Operations Manager/Branch Manager.
- Ensure availability and disbursement of fresh cash over the counters according to SBP directives.
- Balance and reconcile sorted, unsorted, re-issuable, defective and new currency notes before placing them in the cash vault at the end of each working day.
- Identify and immediately report any unusual or suspicious cash flow activity.
- Ensure all cash-related GL accounts are periodically reconciled and balanced with actual records.
- Maintain all files, registers, documentation and comprehensive records relating to daily cash operations.
- Ensure sufficient replenishment of ATMs when required and ensure uninterrupted ATM operations during long weekends and holidays.
- Address all internal and external audit requirements and observations related to cash management and implement measures to minimize recurrence.
- Ensure compliance with banking laws, regulations, banking instructions and SOPs, including Shariah compliance.
- Perform any other duties or assignments given by the supervisor(s).
Places of Posting
The position may be posted at the following locations:
Bahawalpur, Bhit Shah (District Matiari), Bhuttapur, D.G. Khan, Dadu, Daulatpur (District Nawab Shah), Gujranwala, Islamabad, Jacobabad, Karachi, Kasur, Khanewal, Lahore, Mianwali, Mingora, Multan, Peshawar, Rawalpindi, Sahiwal, Sanghar, Siranwali (Tehsil Daska), Sukkur, Sumandri and Taxila.
Assessment Test / Interview
Only shortlisted candidates who strictly meet the basic eligibility criteria will be invited for the assessment test and/or panel interview(s).
Employment Terms
- Employment will be on a contractual basis for three years.
- The contract may be renewed at the discretion of the Management.
- Selected candidates will be offered a compensation package and other benefits according to Bank policy/rules.
- No TA/DA will be admissible for the test/interview.
Equal Opportunity Employer
National Bank of Pakistan is an equal opportunity employer and welcomes applications from all qualified individuals regardless of gender, religion or disability.