Job Description

Job Identification: 29555
Education: Bachelor’s degree / Bachelor Honours (16 years)
Experience: 7+ years

HBL is seeking a Delivery Manager – Customer Onboarding to lead delivery planning, coordination, technical oversight, stakeholder management, risk management, and transformation initiatives related to customer onboarding within the core banking transformation program.

Key Responsibilities

Plan / WBS Creation & Coordination

Develop comprehensive plans and Work Breakdown Structures (WBS) for assigned delivery areas, including tasks, timelines, and milestones.
Coordinate with relevant leads and teams to ensure alignment with project objectives.
Establish effective communication channels and protocols to support collaboration.

Technical Oversight

Understand the technical aspects of the core banking transformation domain and facilitate stakeholders in achieving project milestones.
Collaborate with Engineering, Enterprise Architecture, Infrastructure & Operations, TCoE, DCoE, and other technical teams.
Align technical requirements and coordinate activities to ensure successful delivery.

Delivery Status Assessment

Implement and oversee processes for assessing delivery milestones.
Ensure deliverables meet stakeholder expectations and program delivery standards.
Conduct regular reviews and audits to identify improvement opportunities.

Customer Onboarding Transformation

Analyze and redesign end-to-end customer onboarding journeys across:
- Retail Banking
- SME Banking
- Corporate Banking
- Digital Banking Channels
Support implementation of customer onboarding capabilities within the new core banking platform.
Define future-state onboarding, account opening, and customer maintenance processes.
Identify opportunities for digitization, automation, and Straight-Through Processing (STP).
Support implementation of a single customer view and Customer Information File (CIF) architecture.

Risk Management

Identify potential risks and issues associated with the assigned delivery area.
Develop appropriate risk mitigation strategies and contingency plans.
Regularly assess and update project risk assessments.

Stakeholder Management

Understand organizational hierarchy and team structures.
Engage and communicate effectively with stakeholders at all levels.
Manage stakeholder expectations and provide regular project updates.
Address stakeholder concerns and issues in a timely manner.

Change Management

Track incoming changes related to the assigned delivery area, including changes to milestones, timelines, and scope.
Challenge and assess proposed changes by understanding their rationale and necessity.
Evaluate the impact of changes and provide appropriate visibility to the Core Management Team.

Temenos – Vendor Communication & Management

Coordinate with Temenos and the designated implementation partner at various levels.
Monitor vendor performance and compliance with contractual agreements.
Resolve vendor-related issues and disputes in a timely manner.
Facilitate communication with other vendors through IT Vendor Management when required.

Qualifications

Minimum Qualification

Bachelor’s degree in Computer Science or another relevant/qualitative discipline.
PMP or a Project Management / Delivery Management certification is desirable.

Minimum Experience

7+ years of progressively increasing experience in banking, project management, or technology management within a leading bank or financial institution.

Job Information

Job Identification: 29555
Job Category: HBL PK Job Family
Posting Date: September 18, 2026, 11:36 AM
Apply Before: October 3, 2026, 11:55 AM
Degree Level: Bachelor Honours (16 years)
Location: Habib Bank Plaza, Karachi, Sindh, Pakistan