Job Description

Division: Commercial Planning & BS Central
Education: Bachelor’s Degree
Experience: Preferably 1 year
Industry: Telecommunications

Job Purpose

The Customer Services Representative will be responsible for providing quality customer service to walk-in customers at the Customer Service Center (CSC) and upselling Zong products and services.

Key Responsibilities

Provide excellent customer service to walk-in customers.
Promote and upsell Zong products and services.
Achieve monthly Key Performance Indicators (KPIs).
Maintain required service levels while handling customers.
Address customer queries and provide appropriate solutions.

Eligibility Criteria

Education:

Minimum Bachelor’s degree from a recognized institution.

Experience:

Preferably at least 1 year of relevant work experience.

Required Skills

Generic Skills:

Strong communication skills
Problem-solving abilities
Persistence and determination

Job-Specific Skills:

Self-motivated personality
Confident and customer-focused approach
Positive, can-do attitude

Job Highlights

Position: Customer Services Representative
Level: Entry Level
Type: Contractual
Qualification: Bachelor’s Degree
Experience: Preferably 1 year
Department: Commercial Planning & BS Central

🔎 Source: Official Careers Portal
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