Job Description

HBL is seeking an experienced and capable professional for the position of Area Operations Manager to lead Branch Operations Managers, enhance operational efficiency, ensure regulatory compliance, and improve customer service across assigned branches.

The successful candidate will be responsible for strengthening operational controls, managing risks, supporting business growth, and maintaining high service standards across the designated area.

Key Responsibilities:

1. Control and Compliance

Ensure implementation of bank policies, standard operating procedures (SOPs), and regulatory directives.
Conduct scheduled procedural checks at assigned branches and identify, report, and address non-compliance.
Promote operational efficiency, customer satisfaction, and satisfactory audit ratings.

2. Customer Services

Maintain effective service standards and a disciplined working environment across assigned branches.
Support the resolution of customer complaints and service-related cases.
Review branch performance and transaction data to improve service delivery and promote alternative banking channels.
Support customer retention and relationship development through cross-selling.

3. Risk Management and Audit

Ensure compliance with internal controls and operational risk management guidelines.
Respond promptly to legal matters and external agency inquiries in accordance with bank policies.
Implement security policies and procedures to minimize operational risks.
Maintain compliance with internal, external, and State Bank of Pakistan (SBP) audit requirements.

4. AML/CFT Compliance

Ensure compliance with Anti-Money Laundering (AML), Counter Financing of Terrorism (CFT), and Know Your Customer (KYC) requirements.
Review customer profiles, KYC status, and risk assessments.
Monitor transaction authorization and ensure appropriate procedures are followed to prevent money laundering and terrorist financing.

5. Cost Management and Business Growth

Manage operational costs within approved budgets.
Support deposit retention, business growth, and customer satisfaction.
Coordinate with Branch Managers to identify and follow up on cross-selling opportunities.
Review branch business and transaction data to improve operational efficiency.

6. People and Relationship Management

Lead Branch Operations Managers by setting objectives, reviewing performance, and providing ongoing feedback.
Coordinate with Area Managers to address changing customer service requirements.
Identify staff skill gaps and facilitate appropriate training and development.

Eligibility Criteria:

Qualification:

Minimum Bachelor's degree.

Experience:

At least 6 years of experience as a Branch Operations Manager.

Job Location Details:

Islamabad
Rawalpindi
Abbottabad

Application Deadline: October 23, 2026, at 11:59 PM.

How to Apply:

Interested and eligible candidates should apply through HBL's official careers portal. Applicants are advised to review the eligibility requirements and submit their applications before the closing date.

Important Note: Only shortlisted candidates may be contacted by the employer. The hiring process and final selection are subject to HBL's recruitment policies.