Job Description

Department: Aitemaad Islamic Banking
Reporting To: Branch Operations Manager
Employer: National Bank of Pakistan (NBP)

National Bank of Pakistan aims to support the financial well-being of the nation by enabling sustainable growth and inclusive development through its extensive local and international branch network. The bank contributes significantly to Pakistan's socioeconomic growth and seeks to transform into a future-fit, agile, and sustainable institution.

The bank invites talented, dedicated, and experienced professionals to apply for the position of General Banking Officer in its Aitemaad Islamic Banking division.

Educational / Professional Qualifications

Minimum graduation or equivalent from a local or international university, college, or institute recognized by the Higher Education Commission (HEC) of Pakistan.
Candidates holding a Master's degree, Islamic Banking certification, degree, or diploma will be preferred.

Experience

Minimum 1 year of banking experience, including at least 6 months of experience in Branch Operations.

Other Skills / Expertise / Knowledge

Sound knowledge of branch operations, general accounts, and State Bank of Pakistan (SBP) regulations.
Good analytical skills.
Excellent communication and time management skills.
Good customer handling skills.
Good command of MS Office applications, including Word, Outlook, Excel, and PowerPoint.

Main Duties and Responsibilities

Manage all operational activities of the branch while ensuring regulatory compliance, including KYC and AML requirements, efficient product processing, and quality customer service.
Ensure compliance with banking laws, regulations, banking instructions, and standard operating procedures, including Shariah compliance.
Ensure timely account opening, accurate day-to-day transaction processing, and consistent service delivery with minimal or zero errors.
Perform, monitor, and authorize daily financial and non-financial branch transactions after verifying their genuineness and completeness, and ensure accurate periodic reporting.
Ensure that the branch and cash vaults open and close on time in accordance with required controls, reporting delays to line management with justification.
Review and balance vaults, tokens, taxes, payables, receivables, fixed deposits, call deposits, remittances, and other general ledger accounts.
Review suspense, parking, and clearing general ledger heads and report discrepancies to the Branch Operations Manager.
Ensure smooth processing of inward and outward clearing and inter-branch transactions, assisting team members during peak business hours.
Balance ATM-related general ledger heads and immediately report any cash overage or shortage to management.
Monitor dormant, inoperative, and unclaimed accounts, and serve customer notices where required.
Handle customer queries and complaints efficiently and ensure timely resolution.
Maintain high customer service standards, aiming for zero complaints and resolving customer concerns within specified timelines.
Manage budgetary requirements, including income, expenses, and timely accruals.
Ensure branch general ledger heads for assets, liabilities, income, and expenses remain balanced and accurate.
Address internal and external audit observations and implement corrective measures in consultation with the Branch Operations Manager.
Maintain complete files, registers, documentation, and records relating to daily operations.
Ensure all processes are completed within the specified Turnaround Time (TAT).
Perform any other duties assigned by the supervisor(s).

Place of Posting

Positions are available at the following locations:

Batkhela, District Malakand
Hyderabad
Islamabad
Karachi
Kasur
Khanewal
Lahore
Rawalpindi
Sahiwal

Assessment Test / Interview

Only shortlisted candidates who strictly meet the stated eligibility criteria will be invited for a test and/or panel interview.

Employment Type

Contractual employment for three years, which may be renewed at the management's discretion.
Selected candidates will receive a compensation package and other benefits according to the bank's policies and rules.

How to Apply

Interested candidates should apply online through the official careers portal of Sidat Hyder, following the instructions provided on the portal.

Important Instructions:

Applications received after the deadline will not be considered.
No TA/DA will be admissible for the test or interview.

Equal Opportunity Employer: National Bank of Pakistan welcomes applications from all qualified individuals, regardless of gender, religion, or disability.

Source: National Bank of Pakistan (NBP) Career Advertisement
Department: Aitemaad Islamic Banking