Interloop Holdings Pvt. Ltd. is hiring Operations / Customer Relations Officer

Minimum Experience: 1 Year
Required Experience: 1–2 Years
Qualification: Bachelor's Degree
Department: Operations / Customer Relations

Job Description

Interloop Holdings is seeking a motivated and detail-oriented Operations / Customer Relations Officer to manage customer communications, order processing, invoicing, record maintenance, and operational coordination. The ideal candidate should have a bachelor's degree and 1–2 years of experience in customer service or marketing.

The selected candidate will coordinate with customers and internal departments to ensure smooth operations, timely order processing, accurate billing, payment recovery, and customer satisfaction.

Key Responsibilities

• Coordinate with customers to confirm and manage orders accurately.

• Maintain customer, order, delivery, and transaction records.

• Extract operational data from ERP systems and prepare invoices and bills.

• Collaborate with Operations and Finance teams to ensure timely invoicing.

• Follow up on outstanding invoices and facilitate payment recovery.

• Prepare weekly analytical reports on business growth and operational performance.

• Respond to customer queries and coordinate with relevant teams to resolve issues.

• Ensure accurate data entry, documentation, and record keeping.

• Manage multiple customer requests and operational tasks efficiently.

• Use CRM systems to improve customer engagement and retention.

• Maintain professional communication with customers and internal departments.

Required Skills

• Customer Relationship Management (CRM)

• Customer Service and Customer Dealing

• Operational Coordination

• Microsoft Excel and Microsoft Office

• Google Workspace

• Invoicing and Billing

• ERP Systems and Data Processing

• Report Preparation and Analysis

• Payment Follow-up and Recovery

• Data Entry and Record Keeping

• Communication and Problem-Solving

• Multitasking and Attention to Detail

Eligibility Criteria

• Bachelor's degree in a relevant field.

• 1–2 years of experience in customer service or marketing.

• Strong communication and customer-handling skills.

• Proficiency in Microsoft Office, Excel, and Google Workspace.

• Ability to manage customer records, invoices, and operational reports accurately.

How to Apply

Interested candidates should apply through the official Interloop Holdings careers portal before the closing date.

🔎 Source: Official Careers Portal

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