BankIslami Pakistan Limited is hiring Customer Service Officer
Job Description
Department: Distribution & Business Banking
Career Level: Entry Level
Number of Positions: 03
Education Required
- Minimum Bachelor's degree.
Experience Required
- Minimum 01 year of relevant banking experience.
Skills Required
Strong cash handling, numerical accuracy, reconciliation, and transaction processing skills with attention to detail.
Good knowledge of banking operations, SBP regulations, compliance procedures, and core banking systems (iMAL).
Effective communication, customer service, problem-solving, and time management skills.
Strong focus on accuracy, integrity, and confidentiality.
Key Responsibilities
1. Branch Opening & Cash Management
Perform daily branch opening checks and verify opening cash balances.
Reconcile vault cash and maintain separate cash holdings for each teller.
2. Cash Receipts & Payments
Process cash deposits, withdrawals, utility bills, and cheque payments accurately.
Ensure compliance with bank policies, SBP regulations, and customer verification requirements.
3. Clearing & Remittances
Process clearing instruments, pay orders, demand drafts, and CDRs.
Ensure proper verification, authorization, documentation, and timely reconciliation.
4. End-of-Day Reconciliation & Reporting
Verify and authorize transactions.
Reconcile cash and system balances.
Review daily reports and vouchers and ensure recovery of applicable charges.
5. One-Touch Banking & Branch Operations
Process biometric-verified transactions and manage ATM cash operations.
Maintain vault and locker security.
Ensure accurate transaction posting in the core banking system.
6. Compliance & Customer Services
Handle account opening and maintenance, biometric verification, and stop-payment requests.
Manage cheque book issuance and other customer services.
Ensure regulatory compliance, proper recordkeeping, and achievement of cross-selling targets.
Interested candidates are encouraged to apply before the closing date.