Job Description

Department: Branchless Banking

Grade: OG-III

Job Type: Permanent

Number of Positions: 01

Mobilink Microfinance Bank (MMBL) is seeking a skilled and motivated professional for the position of Associate Corporate Partnerships. The selected candidate will support the management and improvement of the bank's digital nano-lending portfolio, ensuring smooth product operations, customer issue resolution, regulatory compliance and effective coordination with internal teams and external partners.

The role requires strong analytical, communication, problem-solving and coordination skills, particularly within digital financial services.

Key Responsibilities

1. Product Operations & Continuous Improvement

Coordinate daily operations across the digital lending customer journey.
Identify process gaps and recommend improvements in customer experience and operational efficiency.
Maintain and review product procedures, SOPs and operational documentation.
Monitor product issues, action plans and implementation timelines.

2. Customer Issues & Escalation Management

Handle escalated customer complaints, disputes and service-related issues.
Coordinate with relevant teams to investigate complaints and identify root causes.
Ensure timely resolution of customer cases within defined turnaround times.
Maintain proper complaint records and provide progress updates.

3. Audit & Regulatory Compliance

Coordinate responses to internal and external audit observations.
Track corrective actions and ensure timely closure of compliance issues.
Maintain audit evidence and regulatory documentation.
Support compliance with SBP requirements and internal policies.

4. System Controls & Risk Management

Coordinate system improvements, eligibility rules and operational controls.
Investigate system defects, processing errors and control failures.
Monitor operational risks and ensure corrective actions are implemented.
Maintain documentation of requirements, testing and approvals.

5. Stakeholder & Partner Coordination

Coordinate with Product, Risk, Compliance, Legal, Finance and Operations teams.
Manage communication and follow-ups with external partners and vendors.
Prepare progress reports, meeting notes and management updates.

Eligibility Criteria

Education:

- Bachelor's degree in Business Administration, Finance, Economics, Computer Science, Information Technology or a related discipline.

Experience:

Minimum 3 years of relevant professional experience.
Experience in digital financial services, digital lending, consumer lending, microfinance, product operations, customer experience or business analysis.

Required Skills & Competencies:

Understanding of digital lending processes and loan management systems.
Knowledge of audit coordination, regulatory compliance and operational risk.
Strong analytical and problem-solving abilities.
Excellent written and verbal communication skills.
Effective stakeholder and partner management.
Strong organisational skills and attention to detail.
Ability to manage multiple tasks and deadlines.

About Mobilink Microfinance Bank (MMBL)

Mobilink Microfinance Bank Limited is a leading microfinance banking institution in Pakistan, serving millions of registered users through traditional banking and digital financial services.

With an extensive network of branches and branchless banking agents, MMBL provides services including digital wallets, microenterprise loans, savings, remittances, insurance, bill payments and other financial solutions.

The bank focuses on promoting financial inclusion through innovation, digital banking and customer-centric financial services.

Why Join MMBL?

Join MMBL and become part of a dynamic financial institution working to transform digital banking and financial inclusion in Pakistan. This opportunity offers a chance to contribute to innovative financial solutions while working with a collaborative and growth-oriented team.

How to Apply?

Interested and eligible candidates can apply online through the official Mobilink Microfinance Bank Careers Portal.

🔎 Source: Official Careers Portal
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