Regional Head Sales & Service

Career Level: Mid Career Level

Division: Govt. & Corporate Sales North

Job Purpose

The Regional Head Sales & Service is responsible for onboarding, developing, and retaining customer accounts across assigned industry segments within the region. The role focuses on driving industry-specific revenue growth, acquiring new business, increasing portfolio adoption (Cloud, DICT/Solutions, Mobility, Fixed/Connectivity), and ensuring high standards of post-sales service. This position serves as the primary commercial contact for customers and acts as the regional sales champion in the field.

Key Responsibilities

Revenue Growth & Account Management

• Achieve quarterly and annual revenue, gross margin, and new account acquisition targets.

• Identify expansion opportunities within named accounts to drive sustainable growth.

• Develop and execute a regional sales plan aligned with industry priorities and performance goals.

• Drive product portfolio mix by executing cross-sell and upsell strategies across Cloud, DICT/Solutions, Mobility, and Fixed Connectivity offerings.

Industry Coverage & Execution

• Ensure accurate account and industry tagging in coordination with internal stakeholders.

• Identify market white-space opportunities and prioritize high-potential prospects.

• Maintain updated account plans including stakeholder mapping, risk assessment, and reference acquisition.

Pipeline Development & Deal Management

• Lead structured prospecting activities to build a healthy sales pipeline.

• Conduct regular deal reviews to improve pipeline coverage, sales velocity, and win rates.

Solution Selling & Bid Coordination

• Facilitate discovery sessions covering business, technical, and commercial requirements.

• Position integrated end-to-end solutions combining Cloud, Network, and DICT capabilities.

• Coordinate with Solutions and Delivery teams for architecture design, demonstrations, PoCs, and proposal development.

Strategic Partnerships

• Collaborate with CSPs, System Integrators, and ISPs for joint selling opportunities.

• Align regional account strategies with Cloud Business and Partnerships teams to leverage partner-generated leads.

Market Intelligence & Feedback

• Capture insights on customer buying behavior, competitor strategies, and pricing dynamics.

• Share feedback with Product, Cloud, and DICT teams to strengthen market offerings.

Customer Experience & Collections

• Ensure timely billing, payment collections, and resolution of commercial disputes.

• Work closely with Service Assurance and Delivery teams to manage escalations and improve customer satisfaction outcomes.

Eligibility Criteria

Education

• Bachelor’s degree or equivalent qualification in Business, Marketing, Computer Science, IT, Engineering, or a related field.

Experience

• Preferably 3–4 years of experience in ICT solution sales and service roles.

• Experience in Cloud solutions, solution design, or enterprise technology sales will be an added advantage.

Skills

• Strong relationship management and consultative selling skills.

• Ability to manage complex sales cycles and multi-stakeholder engagements.

• Excellent communication, planning, and analytical abilities.

• Results-driven mindset with strong commercial acumen.

Why Join?

• Opportunity to lead regional sales growth initiatives in enterprise and government segments.

• Exposure to advanced technology portfolios including Cloud and digital solutions.

• Career progression in a dynamic and performance-driven environment.