Customer Service Associate

💼 Department: Customer Experience
🎓 Education Required: Graduation (Business / Finance preferred)

📈 Experience Required: Fresh candidates may apply

📌 Job Type: Full-Time | Regular

Job Overview

JS Bank is seeking dynamic and customer-focused individuals for the position of Customer Service Associate (CSA). This role is ideal for fresh graduates looking to build a career in banking and customer experience.

As a Customer Service Associate, you will serve as the first point of contact for customers calling the Contact Centre. Your primary responsibility will be to handle customer queries efficiently, provide accurate information, and deliver exceptional service that enhances customer satisfaction.

Key Responsibilities

• Handle a high volume of inbound customer calls professionally and efficiently
• Resolve customer queries and concerns in a timely manner
• Provide accurate information regarding banking products and services
• Maintain a positive and customer-centric communication approach
• Escalate complex issues to relevant departments when necessary
• Ensure service quality standards and customer satisfaction are consistently met

Ideal Candidate Profile

• Strong verbal communication and interpersonal skills
• Excellent problem-solving abilities
• Ability to work in a fast-paced environment
• Basic understanding of banking operations is a plus
• Customer service mindset with a professional attitude

🚀 Start your professional journey in banking with JS Bank and become part of a team dedicated to delivering outstanding customer experiences.