Relationship Officer – Personal Loans

Education: Graduation (Business, Finance, or a related discipline preferred)

Experience: Ideally 1 to 3 years of experience in sales or customer service. Fresh graduates and entry-level candidates with strong communication and interpersonal skills are also encouraged to apply.

JS Bank is seeking motivated and customer-focused individuals to join its Consumer & Retail Products team as Relationship Officers – Personal Loans. The selected candidates will be responsible for acquiring new customers, promoting personal loan products, achieving sales targets, and delivering exceptional customer service while building lasting client relationships.

Key Responsibilities

• Identify and acquire new customers for personal loan products.
• Promote and cross-sell a range of banking products and services.
• Achieve assigned monthly and annual sales targets.
• Build and maintain strong relationships with existing and prospective clients.
• Understand customer financial needs and recommend suitable banking solutions.
• Ensure accurate completion of customer documentation and application processes.
• Follow the bank's compliance, regulatory, and operational policies.
• Provide professional after-sales support and resolve customer queries promptly.
• Coordinate with internal departments to ensure smooth loan processing.
• Maintain high standards of customer satisfaction and service quality.

Eligibility Criteria

• Bachelor's degree in Business, Finance, Commerce, Marketing, or a related field is preferred.
• Previous experience in banking, sales, customer service, or financial services is an advantage.
• Fresh graduates with excellent communication and sales potential may also be considered.
• Strong interpersonal, negotiation, and relationship management skills.
• Ability to work in a target-driven environment.
• Good presentation and communication skills.
• Proficiency in Microsoft Office applications is preferred.

Skills Required

• Sales and Business Development
• Customer Relationship Management
• Communication and Negotiation
• Cross-selling and Upselling
• Teamwork and Collaboration
• Problem-Solving
• Time Management
• Customer Service Excellence

Benefits

• Competitive salary package
• Performance-based incentives
• Career growth opportunities
• Professional training and development
• Health and other employee benefits as per company policy
• Opportunity to work with one of Pakistan's leading banks

How to Apply

Interested candidates who meet the eligibility criteria are encouraged to submit their applications before the closing date.

Application Deadline: December 31, 2026