Quality Assurance Analyst

Meezan Bank Limited is seeking a qualified and experienced professional for the position of Quality Assurance Analyst in its Service Quality Department in Karachi. The successful candidate will be responsible for evaluating customer interactions and operational processes, identifying service gaps, ensuring compliance with approved standards, and supporting continuous improvement in service quality.

Eligibility Criteria

Qualifications

• Minimum Bachelor's degree, preferably a Master's degree, from an HEC-recognized institute or university.

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• A qualification in Islamic Finance will be an added advantage.

Experience

• Minimum 2 years of relevant experience in Quality Assurance, Complaint Management, Operations, Compliance, or related areas.

Required Skills

• Quality Assurance and Control

• Analytical Thinking and Problem-Solving

• Complaint Management and Customer Experience

• Data Analysis and Reporting using MS Excel and PowerPoint

• Communication and Stakeholder Management

• Strong Attention to Detail

Key Responsibilities

• Conduct quality assurance reviews of customer interactions and operational processes to ensure compliance with approved standards and regulations.

• Identify service gaps, control weaknesses, and recurring customer issues to determine areas for improvement.

• Prepare quality assurance reports, dashboards, and management insights highlighting findings and service quality trends.

• Conduct thematic reviews and coordinate with relevant stakeholders to address identified gaps.

• Provide quality assurance analysis and support for management, audit, and regulatory requirements.

• Maintain confidentiality while handling customer information, reports, and other sensitive data.

How to Apply

Interested and eligible candidates should apply through the official Meezan Bank Careers Portal before the closing date. Applicants are advised to review the eligibility criteria and ensure that their qualifications and experience meet the requirements of the position.

Note: Only shortlisted candidates may be contacted for further processing.