Customer Service Officer

Department: Distribution & Business Banking
Career Level: Entry Level
Number of Positions: 03

Education Required

- Minimum Bachelor's degree.

Experience Required

- Minimum 01 year of relevant banking experience.

Skills Required

• Strong cash handling, numerical accuracy, reconciliation, and transaction processing skills with attention to detail.

• Good knowledge of banking operations, SBP regulations, compliance procedures, and core banking systems (iMAL).

• Effective communication, customer service, problem-solving, and time management skills.

• Strong focus on accuracy, integrity, and confidentiality.

Key Responsibilities

1. Branch Opening & Cash Management

• Perform daily branch opening checks and verify opening cash balances.

• Reconcile vault cash and maintain separate cash holdings for each teller.

2. Cash Receipts & Payments

• Process cash deposits, withdrawals, utility bills, and cheque payments accurately.

• Ensure compliance with bank policies, SBP regulations, and customer verification requirements.

3. Clearing & Remittances

• Process clearing instruments, pay orders, demand drafts, and CDRs.

• Ensure proper verification, authorization, documentation, and timely reconciliation.

4. End-of-Day Reconciliation & Reporting

• Verify and authorize transactions.

• Reconcile cash and system balances.

• Review daily reports and vouchers and ensure recovery of applicable charges.

5. One-Touch Banking & Branch Operations

• Process biometric-verified transactions and manage ATM cash operations.

• Maintain vault and locker security.

• Ensure accurate transaction posting in the core banking system.

6. Compliance & Customer Services

• Handle account opening and maintenance, biometric verification, and stop-payment requests.

• Manage cheque book issuance and other customer services.

• Ensure regulatory compliance, proper recordkeeping, and achievement of cross-selling targets.

Interested candidates are encouraged to apply before the closing date.